Here is another good story.
Last year I went into Franklin Jurado, which usually has good customer service, looking to get another can of paint. I bought the old can in with me and went to the paint counter. No one was behind the counter. There were a few employees nearby and I asked for assistance. Uno Momento one said. So I waited at the counter and a young man came over who spoke perfect English said that the gal that mixes the paint is at lunch and could I come back in an hour and a half? I said is there not another employee here that can mix the paint. No, he said. Only she can do it!
Regarding Price Smart re-stocking system. It is rare that we can go there and get everything on our list. They are always out of something we buy on a regular basis. Especially Kirkland dog food, frozen blueberries, and greek non-fat yogurt.