Penny,
That's a good question, one I doubt will ever be answered.
The recourse IMO, is to get the word out on all the other sites about this experience and, all of us here on Chiriqui Life should be encouraging our friends, family, and Chiriqui business owners/managers to be active on this site. After all CL is for us, and the community so we all need to participate and help make it better.
Once in a while I check in over there and besides Olga, ( who does post a lot of great information) they are still bashing, banning, and making the same old snide remarks that are off subject. Why any business would want to be involved with BN is beyond me.
CL is a great site, smart, open and fair minded folks are running it. Is it as user friendly as BN? No, ( which is the biggest comment we get when we mention CL) but it's still new and the improvements will take time.
BTW.... if it has not been said, your services are greatly appreciated!!! Keep them coming!
Cheers to you!