Rodny Direct

It's a beautiful Wednesday in Boquete! I'll be at Señor Gyros from 11am to 3pm and look forward to seeing you there.

Meet Rodny in person and sign up for his Helpline service - Check out the new cutting boards from Boquete Hardwoods now at factory prices - Have a great gyro or fish taco - Hang out and chat - www.RodnyDirect.com - www.BoqueteHardwoods.com

Meet Rodny in person, ask questions, sign up, get your house number - get $5 off your lunch compliments of Señor Gyros, Wednesday Jan. 27 - 11am - 3pm - Or Register online, pay later at: www.RodnyDirect.com info@rodnydirect.com

Register Now - Pay Later Complete Instructions at: www.rodnydirect.com info@rodnydirect.com Rodny, The tee shirt is just a small way to say thank you for your service to our community and as well as others...and hopefully the entire country. You are an inspiration for all of us and as well an encouragement for each one of us to be more than we ever dreamed we could be...and to NEVER stop dreaming. We are happy to be part of your dream ! Sending our love, Alison and Bill Brundage Trust - Dedication - Dependability - Privacy - Knowledge

Trust - Experience - Dedication - Dependability - Privacy - Connections I want to announce that as of January 4, 2015, my contract with Alto al Crimen has be terminated by mutual agreement. I will no longer be answering the old hotline phone number, nor will I use the old database maintained by AAC. The end of this contract allows me to provide much improved service to our community in 2016. If you are not already a member of my Rodny Direct Chiriqui Helpline service you can subscribe at : www.rodnydirect.com If you have any questions, please contact me at rodny@rodnydirect.com

Bud, let me answer on behalf of Rodny. These are reasonable questions and it would be good that everyone understand what is going on. Mark H. It appears to me that RodnyDirect is affiliating with another group to form the PNHN. Is that correct That is correct. Panama Helpline and Rodny Direct are independent organizations. However, Panama Helpline was set up from the beginning to be inter-operable with Rodny's Helpline and they have worked in close cooperation since 2011. This agreement expands the scope of cooperation for the benefit of the members of each. The $120 membership fee for Panama Helpline reflects a difference between the organizations. Panama Helpline has the mission of dealing with the violent gangs that emanate from Panama City. They devote substantial resources to lobbying and working with the national government to improve the response to crime for their tourist-dependent region. Rodny works internally with the Policia National to help them eliminate corruption and provide better services to expats. Is RodnyDirect itself changing in any substantive manner (meaning other than becoming part of PNHN)? No. There is a statement that the westernmost area of coverage for the PNHN is the city of Penoneme. That is east of Santiago by a couple of cities, which tells me that anyone living in the Chiriqui Province would not be eligible for the PNHN. Is that correct? The PNHN defines the operating territories of our two Helplines. It does not limit the coverage provided to members. Because of the cooperation between the two Helplines, it is not necessary to join both. If you are in Coronado and call Rodny, he has access to the same database of police, emergency responders, tow trucks, etc. that is used by Panama Helpline. We are residents of Boquete and already are [happy] members of RodnyDirect. We wonder if we have identical helpline services provided to us by being a member of RodnyDirect. Is that correct? In other words, being a RodnyDirect member would actually be redundant coverage if we were to join the PNHN. Are these correct understandings? The PNHN is an affiliation among independent Helplines, so there is nothing to join. Likewise, Chiriqui residents do not need to join the Panama Helpline. Both Helplines are functionally identical and share information. However, as noted above, with the PNHN agreement in place, services developed by one organization may be made available to the other(s). There is reference to AaC i(Info@altoalcrimen.org al Crimen) on the listed website as somehow being part of the PNHN. Are RodnyDirect and AaC joining together or somehow cooperating and/or coordinating their activities and support coverage? I am not aware of the reference, but it may be old information on the Panama Helpline site. AaC is not in any way associated with Panama Helpline or PNHN. (Rodny's contract with them ends in Feb. 2016) Who are Joanne B. Scott and Betty Morin? Those are new names to me. I ask because membership funds for PNHN are to be paid to an account in the Scott name, but somehow the Morin name is associated with a MBE account that is to be used. Is the MBE account in Boquete, David, Panama City, or elsewhere? These people are the board of Panama Helpline. Like I said, the two organizations are independent. Like here in Boquete, they use MBE as a payment location. Does any of this really apply to residents in Chiriqui? Should we pay attention or be concerned (other than being happy for Rodny that things are looking up for him)? With this cooperative agreement in place, it is possible for Rodny Direct and Panama Helpline to provide unique services to members of the other. Group health insurance might be one example, which is being pioneered by Panama Helpline. In addition, the benefits to residents of Chiriqui come from the world of Helplines becoming a bigger pond. We are looking forward to the establishment of additional Helplines within Panama and possibly in other countries. Each adds to the depth of information available to Rodny in providing coverage to Chiriqui residents as they travel. Just trying to understand what really is going on and how it affects us, if at all. My gut tells me this is a good thing, not only for Rodny but also all of his RodnyDirect members in particular, and residents and visitors in general. My only concern is that Rodny not over commit and then not be able to respond in a timely manner should a large scale emergency require more energy than he has in his inventory. There is no possibility that Rodny will overcommit. His business model is designed such that when his subscriber base grows to capacity, he will have the funds available to expand his staff. In addition, Rodny has the benefit of a team of volunteer advisors who provide technical, business, legal and financial services. 1

NEWS RELEASE December 17, 2015 Today the Panama Helpline based in Coronado and the Rodny Direct Chiriqui Helpline announce the foundation of the Panama National Helpline Network (PNHN) This new national network means that wherever you go in Panama, bi-lingual help is just a phone call away. The Network means that you are more secure than ever, with backup operators and shared information. We are working on sharing other services of great benefit to our members, including group medical insurance, ambulances, medical equipment, secure document storage and more. As additional Helplines are opened in Panama, the Network ensures that you will receive seamless protection wherever you live or travel. The Rodny Direct Chiriqui Helpline serves all of Chriqui from the Costa Rica border, including Volcan, David, Portrerillos, Boquete, Caldera and East to the border at Guabala. The Panama Helpline serves a the area from Chamé to Penonomé and inland to el Valle, including Coronado, San Carlos and Santa Clara. Contacts: Rodny Direct Chiriqui Helpline Rodny Moreno, President 6573-0141 rodny@rodnydirect.com www.rodnydirect.com Panama Helpline T. Rob Brown, President 6501-9876 trobbrown@mac.com http://www.panamahelpline.org

www.RodnyDirect.com Rodny Direct Fast Facts How long has Rodny Direct been in business? My helpline service started in 2010 - five years ago. I have established close working relations with police, bombers, tow trucks, ambulances etc. not only in Chiriqui but throughout Panama. When I call, they respond. What is in your personal profile and how private is it? Your personal profile contains any and all information that might be important to keep you safe in an emergency - from doctors and medications to family contacts, lawyers and even your pet sitter if you desire. Privacy for your personal data is of the utmost importance. Only you can log in, view and change your personal information. Rodny only accesses your information as necessary when you experience an emergency. It is stored in a secure, encrypted online database, not on a personal computer. How can you provide 24-7-365 service? I have a close working relationship with the Panama Helpline in Coronado which also used the methods I have developed. We can back each other up and together provide service for a large part of the country.

Rodny Direct Helpline Holiday Special Why Wait? Subscribe now and extend your renewal until Feb. 2017 up to a 20% savings Enjoy the holidays knowing that you and your family have the security and peace of mind of Rodny's Helpline available whenever you need help. Rodny Direct Helpline Like a combination of 911 and AAA, but much better than either 5 years experience - Trusted - Secure - Connected Register first - pay later - Only $80 per year - now extended to Feb. 2017 One step registration at: www.RodnyDirect.com

5 Years Experience - Trusted - Secure - Connected One-step registration at: www.rodnydirect.com Register first - pay later — only $80 a year Your members-only 24/7/365 phone number will be provided to you upon registration. Please remember to make checks out to Rodny Moreno. What is included in your Rodny Direct subscription? Your subscription to Rodny Direct Helpline starts with your creation of a secure personal profile, which includes information such as your emergency contacts, your medical conditions, directions to your house for emergency responders and much more. WIth your personal Resident ID house number, a call to Rodny mentioning your specific number summons responders quickly to your location. Rodny checks back with you, managing your emergency - contacting, doctors, friends, dealing with bureaucracy or whatever is necessary for as long as it takes - even days or weeks. If your car breaks down or you have an accident anywhere in Panama, Rodny can get a tow truck to you with the price agreed upon in advance. And he stays with you until your problem is resolved and you are back on your way. For complete information, visit the Rodny Direct website www.rodnydirect.com Rodny’s biggest supporters are your neighbors who have been helped by his dedicated service: “The service Rodny Direct is a blessing for us and we are very happy to pay $6.60 a month for it... we called Rodny when a neighbor had a home invasion... None of us were in any condition to be making important calls. Rodny took over. He was efficient and followed up continuously with calls to keep us posted on how the assistance was proceeding... We vote YES with a loud voice.” - B & A in Brisas “A few months ago, our water supply was suddenly and completely shut off... A quick call [to Rodny] and, in a matter of hours, our water was restored. In Panama, that kind of positive and speedy outcome might be compared to a miracle. So grateful that Rodny knows how to make things happen!” Ed and Sue Davis Potrerillos Arriba “Rodny has saved us twice in our years here. He dealt with the police last year when we were robbed. There's is no way we knew enough Spanish, especially under stress, to handle this situation... He knows the law, the correct people to contact and all was handled quickly and efficiently. Thank you Rodny Fabio Moreno Fuentes.” Cindy Crawford Thomas

Cover your entire family for $80 per year - less than $.25 per day Register Now - Pay Later www.RodnyDirect.com