As we tried to explain with no success since your only response was "I won't discuss with you", the jubilado discount is a personal and non transferable benefit. You and your wife ordered ONE dish to share, thus, the jubilado does not apply. We always give the discount when it applies and we never claimed to have any kind of "relationship" with ACODECO. We treated you with respect and tried to explain this to you as best as we could but received a very negative response from your side. We respect the law and expect that you as a customer respect it as well. We are sorry you felt we were arrogant, that was never our intention, we always treat our customers with the respect they deserve.
For all readers of Chiriqui Life:
We NEVER forget about customer service and are here as owners 100% of the time to make sure everything runs smoothly. We honor the jubilado discount when it applies and are still figuring things out as we go, we are certain all of you understand that it takes time to fully get the scope of things in a new country with its unique laws and rules, sometimes information is not clear, answers are nowhere to be found and ambiguity is present in many processes. We ask that you as beneficiaries of the discount also understand that there are certain rules that apply to you, we are not asking to see your card to bother you, we need to document every discount we give in order to get that money deduced from our taxes (it is not clear if and how we get that money back yet...), we are not telling you we won't give it on a shared dish to bother you either; the discount simply does not apply in that case, etc., etc. We are not here to "illegally manipulate jubilados", we are trying to run a small business with all the knick knacks this implies!
We ask all of you to please understand that it is not easy to be a small business with very high costs, we are not here to become millionaires at your expense, we are well aware this is a tough business and still decided to dive into this adventure with the goal of offering Boquete a genuinely different and unique new option for dining. We are working with the very best ingredients we can find, it is our philosophy to feed our customers not only delicious but GOOD and HEALTHY options (unlike chain food multinationals) and to offer you a beautiful setting, great service and a personalized experience in the process. We are supporting local producers, farmers, locals and fellow expats (unlike chain food multinationals). We are creating job opportunities and supporting seven local families, we are participating in charity events, we are not a huge multinational with infinite funds; we are a young couple making a living and building their future.
We are not breaking or patronizing the law and we are never arrogant or disrespectful with our guests and we do not wish to start a discount war with anyone in town. Be assured we will continue to offer excellent quality food, service, ambience and attention at fair and reasonable prices, giving the discount when applicable and under the law (we respect the law and so must you as the beneficiary). No, we will never have McDonald's prices, it is simply not the concept and philosophy we have, we will instead offer fresh, healthy and delicious food prepared locally, food that will feed your body, your heart and your soul.
Colibri Restaurant, Something for Every Palate
in A Bit of Boquete Bliss
A blog by Phyllis Mc in General
Posted
Bud,
As we tried to explain with no success since your only response was "I won't discuss with you", the jubilado discount is a personal and non transferable benefit. You and your wife ordered ONE dish to share, thus, the jubilado does not apply. We always give the discount when it applies and we never claimed to have any kind of "relationship" with ACODECO. We treated you with respect and tried to explain this to you as best as we could but received a very negative response from your side. We respect the law and expect that you as a customer respect it as well. We are sorry you felt we were arrogant, that was never our intention, we always treat our customers with the respect they deserve.
For all readers of Chiriqui Life:
We NEVER forget about customer service and are here as owners 100% of the time to make sure everything runs smoothly. We honor the jubilado discount when it applies and are still figuring things out as we go, we are certain all of you understand that it takes time to fully get the scope of things in a new country with its unique laws and rules, sometimes information is not clear, answers are nowhere to be found and ambiguity is present in many processes. We ask that you as beneficiaries of the discount also understand that there are certain rules that apply to you, we are not asking to see your card to bother you, we need to document every discount we give in order to get that money deduced from our taxes (it is not clear if and how we get that money back yet...), we are not telling you we won't give it on a shared dish to bother you either; the discount simply does not apply in that case, etc., etc. We are not here to "illegally manipulate jubilados", we are trying to run a small business with all the knick knacks this implies!
We ask all of you to please understand that it is not easy to be a small business with very high costs, we are not here to become millionaires at your expense, we are well aware this is a tough business and still decided to dive into this adventure with the goal of offering Boquete a genuinely different and unique new option for dining. We are working with the very best ingredients we can find, it is our philosophy to feed our customers not only delicious but GOOD and HEALTHY options (unlike chain food multinationals) and to offer you a beautiful setting, great service and a personalized experience in the process. We are supporting local producers, farmers, locals and fellow expats (unlike chain food multinationals). We are creating job opportunities and supporting seven local families, we are participating in charity events, we are not a huge multinational with infinite funds; we are a young couple making a living and building their future.
We are not breaking or patronizing the law and we are never arrogant or disrespectful with our guests and we do not wish to start a discount war with anyone in town. Be assured we will continue to offer excellent quality food, service, ambience and attention at fair and reasonable prices, giving the discount when applicable and under the law (we respect the law and so must you as the beneficiary). No, we will never have McDonald's prices, it is simply not the concept and philosophy we have, we will instead offer fresh, healthy and delicious food prepared locally, food that will feed your body, your heart and your soul.
Carolina and Daniele