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Banking snafu draws ire of customers and regulators

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Banking snafu draws ire of customers and  regulators


Posted 04/09/2021

Police arrived as mediators  at some Banco General  branches on Saturday morning after Customer complaints reversals in their accounts.

The bank communicated that “the charges made will be reversed in the next few hours”.

Banco General apologized for these charges made Friday, September 3.

Banco General clients reported on social networks the charges made to their accounts,

which ended up causing variations in their money balances. Some of these clients went to the branches to make the respective inquiries.

Bank staff stressed the apologies of the entity at the time that people approached the branches.

In some branches, agents of the National Police were present to mediate between clients, who indicated that their accounts were without money.


The Superintendency of Banks deplored the events that occurred with the affected clients. They pointed out that as banking regulators, they continue to provide follow-up to "seek a legal

balance between the banking system and its clients."

“We categorically demand that the banking entities act prudently and transparently.”


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