Brundageba Posted March 2, 2017 Share Posted March 2, 2017 Brisas lost it's light last night when a buzzard fried himself on the transformer in front of our house. BAM! ( explosion) and all of Brisas was suddenly dark. The buzzard by the pole was limp and steaming. A couple of homeowners called Union Fenosa ASAP. We gave the pole #, location and information and within 2 hr ( I think it was more like 1 1/2 hour) the lights were back on. The UF truck was sent out right away with workers who spoke with us, assessed the situation and fixed it ! Mighty impressive. If you have a pole light out, find the UF phone # on the back of your electric bill. There is a NIS # for your house on the bill...they will ask for that as well as your addy and the pole #. The operator spoke no English but had the patience of Job and got the job done! 1 Quote Link to comment Share on other sites More sharing options...
TwoSailors Posted March 2, 2017 Share Posted March 2, 2017 Yes...it was a nice, pleasant surprise how fast they arrived and got us powered back up again. Brundageba is right that the operator spoke no English. But with our limited Spanish she got all the info she needed was very polite and patient. Hablar en español es importante!! Quote Link to comment Share on other sites More sharing options...
Bud Posted March 2, 2017 Share Posted March 2, 2017 1 hour ago, TwoSailors said: Yes...it was a nice, pleasant surprise how fast they arrived and got us powered back up again. Brundageba is right that the operator spoke no English. But with our limited Spanish she got all the info she needed was very polite and patient. Hablar en español es importante!! From my other postings here on CL about our [poor and unreliable] electrical service, you already know that I am a frequent caller to UF. I have permanently mounted on the built in table in our office the UF telephone numbers (800-8346 and 315-7222), along with my NIS number. The NIS is your account number. After calling, you typically would punch a 1 for a normal trouble call. I think 2 is for emergencies of a significant nature (e.g., arcs and sparks from live wires on the street, etc.). While I do wish that their CSRs could speak English, I have never found that to be the case. On the other hand, I live in a Spanish speaking country, and so I have no right to expect that anyone should accommodate my language deficiencies. (We are, BTW, currently taking Spanish training since early January, and it is getting easier to use Spanish on my part.) I have to say that my every, and I mean without exception, interaction with the UF CSRs has been nothing short of professional, competent, and trying their best to work with my Spanglish. I have always gotten the essence of my message conveyed to the CSRs, albeit inelegant, but understood and logged. P.S., when calling UF, always get a ticket number. They may or may not offer it, but you should always ask for it and document it. The significance of the ticket number is that said numbers are how the government tracks UF performance. And many times when there is a ticket issued, they frequently (not always, but many times) call me back the day after to confirm that things are going okay. Quote Link to comment Share on other sites More sharing options...
TwoSailors Posted March 2, 2017 Share Posted March 2, 2017 Yes the ticket number is muy importante! Quote Link to comment Share on other sites More sharing options...
Keith Woolford Posted March 2, 2017 Share Posted March 2, 2017 The biggest problem in reporting these outages to GNF or Cableonda is the amount of high tariff, celular time that can be chewed up. Quote Link to comment Share on other sites More sharing options...
Ken and Becky Posted March 2, 2017 Share Posted March 2, 2017 That's the second buzzard that I know of that fried a fuse here in Brisas. I heard it go. Quote Link to comment Share on other sites More sharing options...
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