Bud Posted March 3, 2019 Share Posted March 3, 2019 I've recently been noticing faster Internet speeds, and so started measuring performance. Note that we have two ISPs because we run CL and depend heavily on the Internet for both CL and our business needs, which includes commercial VoIP telephone service out of the US. Because of our dependence on the Internet we have a "high end" network setup that includes industrial grade networking components by Peplink that includes a gateway router that supports up to three WAN connections, and which shifts between our two ISPs based on measured performance of our two WANs. The router does not combine the bandwidth of the connected WANs, but only switches between them. We also use four 8-port Peplink Ethernet switches. We pay for 30Mb download and 5Mb upload on our main CableOnda account. To my surprise we frequently get 150+Mb downloads and 10+Mb uploads. As broadband technology (meaning sharing of bandwidth among the users), CableOnda does tend to be faster in the morning hours (especially the wee morning hours) and then slowing down during the evening hours, presumably when a lot of people are watching Netflix type multimedia. We use two network performance monitor applications: Speedtest.net and DSLReports.com, both of which are free. I actually prefer DSLReports because it seems to be more realistic (personal opinion) by simultaneously testing multiple ping servers around the world. Here are some screen shots showing our recent network performance. Being a curious type person, I started asking friends about their experiences with their ISPs. And then we also get [unsolicited] feedback from some CL members who have difficulty accessing our website. Two general themes are presenting themselves in this feedback. One theme is that "the word" is that CableOnda is upgrading its Internet infrastructure and increasing speeds for customers, but doing so without announcing these improvements. That statement is something that we are hearing and I cannot attest to its authenticity. But if true, it would explain what we are beginning to experience. The second theme from the feedback is that there are some areas of the Chiriqui highlands that have very poor performance with CableOnda as their ISP, and in some cases not able to get service at all. Two areas of poor service in general are the Brisas Boqueteña area including further south approaching Los Molinos, and the other area is parts of Potrerillos; we don't have many data points in the Palmira area, but suspect a similar scenario as those in the Potrerillos area. Some people in the Brisas area say they go several days at a time with either painfully show or no service, which has to be a major ouch for them. And some people say they cannot even get CableOnda service even though nearby neighbors have it, and in one case a situation where there is literally a neighbor on either side of their home having CableOnda service, but unable to get it for themselves. Have no idea what that is about. The above two paragraphs are anecdotal in nature, as I have not done any rigorous research, nor do I intend to do such. The primary reason for posting this information is to see what others have to say about their ISPs. And one footnote, I have been told by two people that CableOnda may be reducing their Internet rates, but not sending out notices to the customers, nor automatically reducing the bills. Those two people have indicated they learned about the rate reductions while at CableOnda in David. They learned they could request a rate reduction (which they did, and apparently successfully with no complaints). I don't plan on making a special trip to David, but will stop by to inquire about rate structure changes the next time I am in David. Quote Link to comment Share on other sites More sharing options...
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