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Consumer Protection Agency (ACODECO) Reporting Resolved Consumer Complaints

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Consumer protection watchdog handled 5,667 cases


PRICE irregularities irk consumers

Posted 21/02/2019
Panama’s Consumer Protection Authority (Acodeco) handled nearly 6,000 complaints in 2018, with complaints about expired products, with no expiration date or price irregularities topping the list, followed by misleading advertising.

According to the Authority for Consumer Protection and Defense of Competition (Acodeco), representing 2,848 or 50.25% of the 5,667 irregularities detected by. consumers in stores. last year. misleading advertising had 897 anomalies or 15.83% of the total number of complaints filed.

Between January and December of 2018, there were also 810 complaints (14.29%) for evading the discounts to retired pensioners and seniors; 487 (8.59%) for noncompliance with price control.

The majority of the complaints were made through the Acodeco app.



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Consumer protection agency resolves $11.3 million case problems


Posted 24/05/2019

Panama’s  the Consumer Protection Authority (Acodeco) resolved 821 complaints in favor of consumers, for a total amount of $11.3 million in the first  four months of the year..

The complaints were answered and resolved satisfactorily, throughout the country, by the Conciliation, Complaint Decision and Ombudsman Departments, covering 65 different activities, including 163 cases against real estate; 96 for sales of electrometric and electronic equipment; 61 complaints against funeral homes; 48 cable TV y for misleading advertising, and cancellation of contract); 47 for cell phone sales and 44 cases against department stores.

Acodeco  administrator  Oscar García Cardoze, urged  consumers affected by any irregularity in a commercial transaction, to call  the toll-free number 130 or through direct messages on social networks Acodeco Resuelve on Facebook, Twitter, and Instagram

All cases presented by consumers related to irregularities that violate their rights get timely service according to the established terms.

Among the main causes examined are of breach of warranty and contracts; lack of information, undue collection; abusive clauses; hidden vices, defective merchandise; refund of money; breach of service and veracity of advertising.



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  • Moderator_02 changed the title to Consumer Protection Agency (ACODECO) Reporting Resolved Consumer Complaints

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